Frequently Asked Questions

We offer a diverse range of Japanese whiskies, including single malts, blends, and aged whiskies from various regions in Japan. Our collection features products from both renowned and lesser-known distilleries, ensuring a rich selection for every palate.

We understand that selecting the right whisky can be a delightful challenge. To assist you, we provide detailed descriptions for each whisky. Additionally, our expert team is always ready to offer personalised recommendations based on your preferences. Feel free to contact the team at info@whiskyfromjapan.com if you would like some suggestions.

We are always expanding our selection. If you have a specific whisky in mind, please contact us, and we will do our best to source it for you.

We source our whiskies directly from distilleries and other trusted sources, and examine each bottle carefully for authenticity and quality before listing it on the website. If you have any doubts about the authenticity of a bottle you have received from us, please contact us immediately at orders@whiskyfromjapan.com with details of your concerns, and photos of the unopened bottle.

We stock a variety of whiskies ranging from recently released bottles through to rare and collectible aged whiskies that were produce over twenty years ago. As such, the condition of the associated packaging and labels can vary between bottles. We aim to take high quality images of the packaging so you can more easily examine the condition before purchase, and we will also highlight through the images or associated product notes where the condition is not as expected for the age.

Whisky should be stored upright in a cool, dark place to preserve its quality. You want the temperature to be cool but not too cold (as this can make the whisky cloudy or evaporate). The ideal temperature is between 15 to 20°C.

Yes, we offer gift wrapping services and can include a personalised message with your order. Please contact us at orders@whiskyfromjapan.com with your order details and requested gift messaging.

We endeavor to accommodate delivery date requests. Please contact us at orders@whiskyfromjapan.com with your order details and preferred delivery date.

Yes, we ship globally. However, shipping availability and rates vary depending on the destination country and the latest fees are visible in the cart and at checkout. Please note, for international orders, customers are also responsible for any customs fees, import/excise duties, or taxes imposed by their respective countries and may need to pay these before the order can be delivered to your chosen destination. If your chosen destination is not available, then please contact us at orders@whiskyfromjapan.com and we can prepare a custom quote. Please refer to our Shipping Policy page for more detailed information regarding international orders.

Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment.

We accept returns for unopened bottles within 14 days of purchase. Please visit our Shipping and Returns page for detailed instructions and conditions.

We include shipping insurance by default within the fees for international orders. This is provided by our shipping partner (DHL Express). For domestic orders (within the UK), we do not include shipping insurance, but please contact us at orders@whiskyfromjapan.com if you would like to request it specifically for your order.