Shipping & Returns
Shipping Policy
Domestic and International Shipping:
At Whisky from Japan we are committed to delivering our exceptional range of Japanese whiskies to both local and international customers.
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Domestic Shipping: We offer standard and express shipping options within the UK. The shipping cost and delivery time will be calculated at checkout based on your location.
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International Shipping: We ship worldwide, subject to local import regulations. International shipping costs and delivery times vary depending on the destination country.
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For international orders, customers are responsible for any customs fees, import/excise duties, or taxes imposed by their respective countries and may need to pay these before the order can be delivered to your chosen destination. This will be an interaction directly with your local customs/import organisation, and Whisky for Japan will not be involved.
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If your preferred destination is not available to select at checkout then please contact us directly at orders@whiskyfromjapan.com for a custom quote.
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Shipping Insurance
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For international orders, our shipping fees include a mandatory adder for shipping insurance via the delivery firm (DHL Express) to cover breakages or items lost in transit.
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Shipping insurance is not included for domestic orders (within the UK), but please contact us at orders@whiskyfromjapan.com, if you would like to request it.
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Packaging:
As much as possible, we use recycled packaging to help limit the impact of our business on the environment while ensuring your purchased bottles are well protected while in transit.
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Delivery Time:
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We will dispatch your order on the same day or the next working day after we have received your payment.
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Domestic orders typically arrive within 3-5 business days.
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International orders will typically take 3-5 business days for actual transport, but this excludes any delays due to customs processing in the UK and/or destination country.
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Once the order has been dispatached we will share its tracking code so you are able to get a more accurate view on delivery date and time.
Tracking Your Order:
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can track your order’s progress through the link provided.
Customs and Import Duties/Tax:
For international orders, customers are responsible for any customs fees, import/excise duties, or taxes imposed by their respective countries.
Return & Exchange Policy
Return Conditions:
We strive for complete customer satisfaction. If you are not entirely happy with your purchase, please review our return conditions:
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Returns must be made within 14 working days of purchase.
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Products must be unopened and in their original condition.
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Proof of purchase is required for all returns.
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How to Return:
Please follow these steps to return an item:
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Contact our customer service team at orders@whiskyfromjapan.com to initiate a return. Please provide your order number and reason for return.
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Pack the item securely and include the original packing slip.
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Send the item to our return address (provided by customer service). Please do not return your purchase without first contacting our customer service team
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Refunds:
Once we receive your returned item and confirm its condition, we will process your refund. The refund will be issued to the original payment method. Please note, shipping fees are non-refundable.
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Broken or Damaged Goods
If your purchase is broken or damaged in transit please photograph the contents, retain the parcel and contact us immediately by emailing orders@whiskyfromjapan.com. If your order included shipping insurance we will liaise with our shipping partners to resolve the situation.
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Bottles Missing or Incorrect Order:
If you receive your order and it is missing an item or includes an incorrect item please hold onto the package and contact us directly by emailing orders@whiskyfromjapan.com. We will provide a replacement or refund and cover the return shipping cost.